Terms & Conditions
This provides our standard terms and conditions of rental
for guests. Palm Tree Vacation Homes, hereinafter referred to as the Company, or
the owner of the property, hereinafter referred to as the Owner, offer the short
term rental of a property, to the person of 21 years or over named as the Party
Leader, hereinafter referred to as the Guest, under the terms set out below.
The Guest agrees and acknowledges that payment of the rental sum to the Company
will signify their full acceptance of these Terms & Conditions.
The Guest agrees to pay the Total Rental Fee as set out on the booking
confirmation by the due date. Final and full payment is due 30 days prior to
arrival. In the event of late payment, or failure to pay, the Company reserves
the rights to levy the cancellation penalty charges against any money that the
Guests have paid in advance and cancel the booking of the Guest. Where the money
paid in advance is insufficient to cover the cancellation penalty, the Company
reserves the right to exercise any legal remedies to pursue the amount owed by
The Company reserves the right to amend rates at any time. Pre-existing
reservations, where the Guest has made a payment, will remain at the
The guest agrees, and the Company permits the Rental Period to begin and end on
the dates shown as the Rental Period (as shown on the booking confirmation)
Check In to the Property is after 4pm on the date of the arrival as shown on the
Booking Confirmation. At the sole discretion of the Company, any Guest arriving
to collect keys before that time may be refused. Within 24 hours of arrival to
the Property, the Guest agrees to complete the Rental Agreement Form and return
the signed form to the offices of the Company within one working day. Failure to
return the Rental Agreement Form will be deemed confirmation that the Guest
accepts the Property as found, and accepts responsibility for all damages or
loss found at the Property on departure of the Guest.
Check Out is on the date of departure as shown on the Booking Confirmation and
Rental Agreement, at 10am. All keys must be returned to the office of the
Company on the date of departure. In the event that the keys are not returned
then the Guest will pay a $50 key surcharge. Should the Guest require a late
check out, the Guest must have agreed such a departure time with the Company no
less than three days prior to the departure date. In the event that it is found
that the Guest has not departed the Property on the date of departure, at the
due time, then the Guest will pay a penalty charge of $100.
Basis of Rental
Properties offered for short-term rental through the Company are provided on a
self-catering basis. The company provides a small starter supply of toilet paper
and soap. Once these items are used, it is the Guests responsibility to
The company makes all efforts to maintain each property and its equipment in
good working order. If a problem is found with housekeeping the management
company must be notified immediately, do not assume responsibility to clean the
unit. We will have housekeeping inspect and rectify the problem. Failure to
notify us at the beginning of your stay will omit the possibility of a new
clean/compensation. The Company agrees to a Service Level for the remedy of any
problems found at the Property, either on arrival of the Guest, or during the
Rental Period, as follows. The Company agrees to provide a reasonable response
time to remedy problems that, at the sole discretion of the Company, constitute
emergencies, which would affect the safety of the Guest. Any problems arising
during the Rental Period at the Property that do not constitute an emergency as
determined by the Company will be remedied during or after the Rental Period,
based on the severity of the problem, at the sole discretion of the Company.
Wherever commercially possible, repairs are performed within 24 hours, but
sometimes delays are inevitable. No refunds are granted for malfunctioning
mechanical or electrical equipment including (but not limited to): inoperable
appliances, air-conditioning units, pools and/or spas. No refunds will be given
for unfavorable weather, early departure, utility service interruption,
construction, or maintenance issues. Additionally, there are no refunds for
faulty recording or playback equipment, TVs, audio, telecoms, cable reception,
computer equipment or internet access.
The Guest agrees that the Party Leader remains responsible for all loss from the
Property or its inventory during the Rental Period, this includes the moving of
items to other properties. The Guest must complete and return the Rental
Agreement Form (provided on arrival) within one working day. Again, failure to
return the Registration Form will be deemed confirmation that the Guest accepts
the Property as found, and accepts responsibility for all damages or loss found
at the Property on departure of the Guest.
The Guest agrees that the Company or the Owner can charge additional fees to
- Early arrival or late departure charges
- Non-return of keys
- Loss or breakages of items
- Smoking in the property
- The moving of items to other properties
- Damage to the Property or its equipment
- Unauthorized Pets
- Un-returned Rental Agreements
Smoking and Pets are not permitted in the Property. Guests with pets are advised
to place their pets at another facility. Neither the Company nor the Owner of
the Property can be held liable for any loss or injury to a pet while staying at
the Property, or for any action taken by the pet or pet owner against third
parties. In the event that a Guest brings a pet to the Property, the Company
will levy a charge of $100 per bedroom per week to the credit card of the Guest,
to pay for additional sanitation and cleaning on the departure of the Guest and
pet. Failure to pay the charge described above, or refusal, will result in the
eviction from the Property, and loss of all rental money paid.
The Guest may cancel their booking at any time up to or during the Rental
Period. In the event that the Guest exercises their right to cancel, the Company
will levy the following cancellation policy penalty rates of the Total Rental
Fee (amount shown on booking confirmation)
- Up to 30 Days prior to arrival, $50 administration fee plus tax
- Between 29 and 14 days prior to arrival, 25%
- Between 13 and 7 days prior to arrival, 50%.
- Between 6 and 3 days prior to arrival, 75%.
- Less than 2 days prior to your arrival, NO REFUND.
- Failure to cancel your reservation in writing will result in us reserving the
right to keep the entire rental fee.
Cancellations at any time when the rental period falls over Holidays and Peak
Seasons are subject to a 100% of the total rental fee penalty, if cancelled
within 30 days.
As of September 1, 2006, any reservation that has been cancelled and reinstated
is subject to a $50 reinstatement fee, to be charged at time of reinstatement.
The Company regrets that it is unable to waive any of the cancellation charges
above, whatever the circumstances.
Limitation of Liability
The Company makes all reasonable efforts to provide advice and information. This
information can be found in the home folder at the Property. It is the
responsibility of the Guest to ensure that they have read and understood the
contents and advice given following arrival at the Property. The Company is
willing to provide any and all further information pertaining to the Property
providing the Guest has first read the home folder. In addition the Company
states the following:
The Company and/or the Owner will not release the physical address of the
Property to the Guest prior to the collection of the keys and directions to the
property on arrival. This is a security measure.
The Company and/or the Owner do not accept liability for equipment failure and
or services in the Property. In the event of failure of equipment, the Guest
must notify the Company immediately so that the Company may elect to affect a
remedy to the failure.
The Company and/or the Owner do not accept liability for lost or stolen personal
property of the Guest from the Property during the Rental Period. The Company
provides information and advice in the home folder in an advisory capacity only,
with no guarantee or promise of security, even when the Guest makes use of any
advice given by the Company or its representatives. In the event that property
of the Guest is lost or stolen, the Guest should advice the appropriate
authority first, and then the Company, of the lost or stolen items. The Company
will either make good or secure the Property, or will transfer the Guest to
another Property, where the original cannot be secured, and this will be the
extent of its liability to the Guest under such circumstance.
The Company or its representatives may enter the Property at any time, without
notice, for the purpose of protection and/or maintenance of the Property.
Wherever possible, the Company will provide notice to the Guests prior to such
The Company and/or the Owner accept no liability for personal loss or injury to
the Guest during the Rental Period. The Guest must ensure that they have
adequate insurance cover. The Company provide information and advice in the home
folder to the Guest in an advisory capacity only, with no guarantee or promise
The Guest must ensure that Children are supervised at all times. It is the
policy of the Company that all Children under the age of 18 years are not left
in rental accommodation un-supervised during the Rental Period.
The Company and/or the Owner do not accept any liability for the acts or
omissions of any agent. These include but are not limited to, airlines, car-hire
companies, travel agents, ticket agents, homeowners, or utility providers.
The Company and/or the Owner do not accept liability for failure of pool heat to
provide adequate heating where pool heat is provided via an electrical heat
pump, and where the outside air temperature drops below 55 degrees Fahrenheit.
Electrical heating pumps do not operate effectively below this temperature, and
failure of such devices to heat the pool is outside of the Company's control,
and is regarded as an act of nature.
The Company and/or the Owner do not accept liability for acts of violence,
nature, fire, flood, war, civil disobedience, riot, or other force majure that
may have a deleterious effect on the Guest.
The Company does not accept liability for removal of the Property from the
marketplace, or transfer of the Property to another company by the Owner that
result in the Property becoming unavailable for the Rental Period. Wherever such
an event occurs, the Company will offer the Guest a suitable alternative
accommodation of equal quality subject to availability. In the event that the
Guest refuses the offered alternative property, then the Guest may cancel the
booking, and the Company will refund the Total Rental Fee, less the applicable
Failure to comply with any of the terms herein will, at the sole discretion of
the Company, result in the eviction of the Guest from the Property, without
recompense or refund.
Download a copy of our Terms & Conditions
Contact us for more info